Commercial Investigations LLC presents one of our Lead Investigators and Trainer, Yvette Austin.  Yvette has been with Commercial Investigations for over three years and is a wonderful asset to our team!  Yvette trains and teaches all our new hires about verifications, customer service, and phone etiquette. However, that’s not her only role.  We got a chance to talk to Yvette and get the scoop on all that she does here.

What is your typical day like at Commercial Investigations?

Yvette: Most days I am doing a lot of quality control.  Employees who are new must have their work looked over by a Lead Investigator before it is issued to our clients.  I also handle Drug Testing. I answer client questions about Drug Testing, create new panels for our clients, and handle any issues that may arise.  I enjoy educating our clients and gathering new information for them.

Have you always been a trainer?

Yvette: No, I became a Lead Investigator first.  I started training others before I was officially promoted to a Trainer.  I had to prove that I could educate our new hires and do well with training them.

What do you find most enjoyable about your job?

Yvette: I love the people I work with!  Plus, I learn something new every day and enjoy passing that knowledge along to my colleagues.  Helping others succeed is very rewarding to me!

Describe Commercial Investigations company culture.

Yvette: Team work and open communication are two things that stand out!  I would also say we are serious about our work, but in a relaxed way.  We tend not to stress too much as we are always willing to help each other.  Our President, Michelle, is kind and caring. I think we are a reflection of that and her vision for the company.

So, you are a part of the interview process, do you enjoy doing that?

Yvette: Yes, I love interviewing.

What do you look for in a new hire?

Yvette: A positive attitude is number one!  Someone who can be a team player and is determined to learn and do well is very important.  I find it is most rewarding to train someone who wants to learn and is interested in what we do!