Frequently Asked Questions

About Our Services

How Long Does a Background Check Take?

The average turnaround time for a CIChecked background check is one-and-a-half business days.

A completed background check is one where every inquiry is completed with the appropriate details.  We do not close verifications as unreachable on day three, like some background check companies do to keep their turnaround time down.  We do not close an education or employment verification without the client's approval unless there is no way the information can be obtained, e.g., the company went out of business and no one has any records, etc.

At CIChecked, we will do everything in our power to turn around all background checks within three business days or less. Every inquiry is addressed daily and most two times a day. We are more heavily staffed than most background screening companies so we can have all the manpower necessary to deliver a quality report in the least amount of time.

When it ends up out of our control and an inquiry will not be relayed in a timely fashion, we indicate this by putting a note in the executive summary of the report which can be viewed as it is in progress. This notifies our clients that we expect a delay.

What Could Cause a Delay?

Court systems across the country vary in the amount of time they take to deliver certain information we need to complete background checks.  We have developed direct relationships with many of them that help to speed up the process of obtaining criminal records.

We also deal with many different schools and employers across the nation that have their own processes for education and employment verifications. We have developed systems to speed up the process and are proud of our quick turn-around time.

When employment applications are incomplete or a subject has not properly filled out a consent form, we may need to reach out and acquire additional information to complete the investigation.

What Does a Typical Background Check Include?

Our Best Practices is a great place to begin any background investigation.  Origin™ is a very robust and inclusive social security, address, and national criminal search.  That, partnered with criminal and sex offender searches, makes for a great accumulation of key data.

From there, individual organizational needs will determine the best searches to add to your package.  Federal criminal, motor vehicle reports, and healthcare-related inquiries are among the most popular.

What is the Cost?

The cost of background checks varies depending on the needs of your organization.  Some background checks can be as low as $50 for a very minimal search, or hundreds of dollars for something more extensive.  We are very sensitive to the needs of non-profit organizations and also consider volume pricing for many of our clients.  If you would like to get an idea of how much a background investigation would cost based on your needs, please give us a call and one of our business development team members can customize a quote for you.

Can I Submit Background Investigations Online?

You can!  Our platform CIware is available on desktop and mobile. Our staff can set you up so that you can go virtually paperless.

How Do We Stay in Compliance?

As a company, our staff stays current with forms, adverse procedures, and are available to ask questions at any time.  You should always consult an attorney to set up and review your hiring process whenever you have a question that you feel may need attention.

Is My Information Secure?

CIChecked takes security very seriously. 

Primary Data Center

Our primary data center is an SSAE 16 SOC II Certified; PCI, HIPPA audited; NEBS Standard Compliant; Telecom-Class data center. Employee access requires both a badge and a fingerprint scan.

Data Encryption Standards

All sensitive data that leaves the facility over the internet must be encrypted using at least 128-bit encryption (256-bit encryption is preferred). All SSL web servers must be configured to attempt 256-bit encryption, fail to 128-bit encryption, and deny access if at least 128-bit encryption is not available.

SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. SSL is an industry-standard and is used by millions of websites in the protection of online transactions.

General Website Security Measures

To be able to create an SSL connection, a web server requires an SSL Certificate.  The web server then creates two cryptographic keys - a Private Key and a Public Key.  You can easily see if SSL connections are in place by a website you are on by the lock icon located in the browser (generally placed near the web address bar, but sometimes elsewhere) which ensures that SSL Certificates have been obtained and SSL connections are active.

If further information is needed, please contact us at info@cichecked.com.